Whether your company is large or small, customer service is crucial and the quality of service can help boom your operation or spell doom for the company. This excellent motivational business video covers the basics of customer service and how to motivate and train your employees to increased quality of service.
What is the key to expansion of your business? Better products? Sure, that’s great, but what about your client base? Increasing the number of your new clients is essential to the expansion of your business. Without expanding your client base, you run the risk of being more vulnerable to market fluctuations, or being vulnerable to old clients leaving for some reason. So how do you expand your client base?
Creating a successful business is the goal of every business owner. But what impacts our success in business? You may have guessed it: sales. Whether you are offering a finished product, wholesale items, or a professional service, sales is foundational to business success. The key to sales success then, is passionate and well trained sales staff. In this short video, licensed business consultant and trainer Michael Bang shares a simple yet highly effective tool you can use right away to help your team stay motivated and successful.
You may have heard some discussion, sometimes even heated discussion, surrounding the question of how to deal with old and new clients. When working in the field of sales, as all business owners must understand, being able to differentiate between the two types of clients, and therefore how to deal with them, can often mean the difference between successful growth and stagnation.
As we saw in New Clients and Old Clients, Part 1, for optimal success and growth of your business, these two distinct clients groups need to be handled by different divisions of your organization. In part two of this important topic, join Vadim Malchikov once again and he takes you through the steps of transitioning your clients from the new clients group, to being established clients with their own personal consultant. Getting this step right is key to the growth of your team, and your business.